Be Special

We offer fast and reliable shipping for all our fashion items. Orders are processed within 1-2 business days and shipped via standard delivery, which typically takes 3-5 business days.

🚀 Express shipping options are available at checkout for an additional fee, ensuring your purchases arrive as quickly as possible.

🎁 Enjoy free shipping on all orders over 500 AED.

For any inquiries regarding your order, feel free to contact our customer service team, and we’ll be happy to assist you!

At Zaghou, we are committed to providing a seamless shopping experience. Please review our return and exchange policy before making a request.

Returns Policy

✔ Goods can be returned within 7 days from the purchase date for a valid reason.

✔ Items must be unused, unworn, and in their original condition with all packaging and tags intact.

✔ Any missing or lost orders during transit must be reported to us via email at info@zaghou.co or through our WhatsApp support at +971 507024641. An investigation will be conducted before any action is taken.

✔ Refunds are not guaranteed for lost orders until a full investigation is completed. The investigation process takes up to 30 working days from the date of purchase.

✔ Orders that are tracked as delivered will not be refunded. It is the customer’s responsibility to provide the correct delivery address to avoid misdelivery.

Exchange Policy

✔ Exchanges are accepted within 14 days from the purchase date.

✔ Items eligible for exchange must be unused and in their original condition.

✔ Exchange and refund requests are subject to approval by the Zaghou Quality Control Team. Any non-qualifying items will not be accepted and will be returned to the customer.

✔ Customized items cannot be exchanged or refunded.

Refund Policy

✔ Approved refunds will be processed within 3-5 business days and credited to the original payment method.

✔ Zaghou reserves the right to deny exchange or refund requests if the returned merchandise does not meet our return and exchange policy criteria.

For any inquiries or assistance, please contact our customer service team:

📧 Email: customercare@zaghou.co

📱 WhatsApp Support: +971 507024641