At Zaghou, we are committed to providing a smooth and reliable shopping experience. Please review the following information regarding shipping, delivery, and related policies.

General Information

✔ All orders are subject to product availability. If an item is out of stock at the time of your order, we will notify you and provide alternative options or issue a refund to your original payment method for the total order amount or product price.

Zaghou International Shipping Information

🌍 We now ship worldwide, delivering to multiple countries!

🚚 Shipping fees to your location will be displayed at checkout.

📩 Once your order is successfully placed, you will receive an order confirmation email.

Customs & Import Duties (International Orders)

🔹 For most international shipments, customs/import duties apply once the package reaches your country.

🔹 Duties and handling fees vary by country and must be borne by the customer.

🔹 Contact your local customs office before placing an order to understand applicable charges.

🔹 Customs duties and taxes are non-refundable. If you refuse delivery, the cost will be deducted from your refund, as the courier will have already paid the charges on your behalf.

🔹 Some customs offices may require identification documents (e.g., passport or government-issued ID) before releasing shipments.

Estimated Delivery Time

📍 Delivery time estimates will be provided once your order is placed. Processing time starts from the shipping date, not the order date. Times may vary based on product availability and order approval.

🚀 Estimated Delivery (once processed and shipped):

UAE: 1-2 business days

GCC & International: 5-7 business days

Delivery times may vary based on the destination and local courier practices.

📌 Please Note:

Custom-made products may have varying processing and production times depending on the designer.

Alterations may extend processing time.

Production time is separate from shipping time (specific details can be found in the product description).

Business days are Monday to Friday, excluding public holidays.

Orders are not shipped on Fridays.

Orders may arrive in separate shipments depending on product availability and location.

Shipping Costs

📦 Shipping costs depend on the weight of your order and chosen delivery method.

✔ To check shipping fees, add items to your cart and proceed to checkout—charges will be displayed.

✔ Additional charges may apply to remote areas or for heavy/bulky items (these will be reflected at checkout).

✔ Sales tax is applied based on the destination country’s regulations.

Damaged Items in Transit

📢 If your order arrives with damaged packaging, please contact us immediately at:

📧 Email: info@zaghou.co

📱 WhatsApp: +971 507024641

We will investigate the issue and work towards a fair resolution for you.

For any further inquiries, feel free to reach out to our customer support team! 😊